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Today’s customers expect more than just answers — they expect experiences.
They want support that’s instant, personalised, and available whenever they need it — whether it’s midnight on a weekend or mid-conversation on WhatsApp.
But for many businesses, meeting these expectations is a growing challenge. Traditional customer service models rely heavily on manual workflows, limited operating hours, and siloed tools that slow down response times and frustrate customers. The result? Missed opportunities, rising support costs, and declining customer satisfaction.
That’s where Vision’s AI Customer Service steps in — transforming the way you connect with customers through intelligent, always-on support.
Built to meet the demands of modern consumers, Vision’s solution delivers fast, accurate, and human-like responses across all channels — from voice calls and email to chat apps like WhatsApp and Telegram, Vision’s AI delivers consistent, human-like service across every touchpoint, giving your customers the freedom to connect however they prefer.
And with up to 50% funding available through the Productivity Solutions Grant (PSG), this enterprise-grade technology is now within reach for SMEs and growing companies.
Support That Never Sleeps: AI-Powered Customer Care, 24/7
Vision’s AI Customer Service is built to meet the evolving demands of today’s digital-first consumers. Whether it’s a call, an email, or chat via messaging apps like WhatsApp and Telegram, our AI delivers fast, accurate, and empathetic responses across every channel — 24/7.
Imagine this:
A customer messages via WhatsApp late at night, asking about a delayed order. Vision’s AI immediately checks the order status, explains the delay, offers a goodwill voucher, and confirms the updated delivery — all within seconds, no agent needed.
The result? Customers feel heard and supported, while your team stays focused on high-value tasks.
From resolving inquiries to managing proactive follow-ups, Vision’s AI Customer Service solution enhances satisfaction, reduces support load, and improves operational efficiency.
What Vision AI Customer Service Can Do for Your Business
Our solution is built for performance, scalability, and simplicity. Here’s what you’ll get:
🔹Inquiry Handling
Deliver accurate, real-time responses to a wide range of customer questions — from product features and pricing to order tracking and availability. Our AI ensures that every customer inquiry is handled quickly and consistently, helping reduce wait times and enhancing overall satisfaction across all communication channels.
🔹Automated Ticketing
Automatically raise support tickets for complex or unresolved issues, ensuring that no query gets lost or overlooked. Each ticket is tracked efficiently, assigned to the right department, and monitored until resolution — improving accountability and reducing manual workload for your agents.
🔹Self-Service Options
Empower customers to solve common problems on their own with intelligent AI suggestions, FAQs, and access to a dynamic knowledge base. This not only enhances user experience but also reduces support volume, allowing your team to focus on higher-value interactions.
🔹Feedback Collection
Automatically prompt users to share feedback after interactions, capturing insights on satisfaction, service quality, and areas for improvement. These insights are logged and analyzed in real-time to help you fine-tune operations, improve agent performance, and make informed business decisions.
🔹Policy Handling & Reminders
Provide instant access to policy details such as return terms, warranty coverage, or membership benefits — without requiring human intervention. The AI also manages automated follow-ups for appointment reminders, policy renewals, or expiring services, ensuring customers stay informed and engaged at every stage.
Get up to 50% Funding Support with PSG-Approved AI Solutions
What sets this solution apart isn’t just the technology — it’s the support behind it.
VisionTech’s AI Commerce solution is pre-approved under the Productivity Solutions Grant (PSG) by IMDA. Eligible businesses can receive up to 50% co-funding, making it significantly easier to digitize and modernize sales without a heavy upfront investment.
This initiative is part of Singapore’s national push to help SMEs stay competitive in a digital-first world.
Ready to power up with AI Customer Service? 50% PSG funding today!
Step into the future of customer service — where every inquiry is met with speed, empathy, and precision. With Vision’s AI, your support runs 24/7, your team stays focused, and your customers feel truly heard.
Let’s make the smart move!
