For a government agency tasked with managing citizen support services, 24/7 availability is critical — but also expensive. Staffing support teams around the clock led to high operational costs, inconsistent service, and a growing backlog of unresolved tickets.
Especially during night shifts or weekends, the agency struggled to maintain quality. Around 30% of support tickets remained unresolved each week, causing service delays, repeated inquiries, and increasing dissatisfaction from citizens.
The Problem:System could not handle the volume of requests, resulting in unresolved requests. |
Its Impacts:The agency needed a system that could handle the volume and provide consistency — without increasing headcount. |
|---|---|
| ❌ High staffing costs, especially for late-night support | → Night shift support costs strained public sector operational budgets |
| ❌ Simple, self-resolvable and repetitive issues were clogging the system | → Backlogged tickets caused repeated complaints and citizen dissatisfactiona |
| ❌ No centralized data tracking — so tickets were lost or repeated | → Data became fragmented, delaying resolution and eroding public trust |
Vision’s AI Support Enters the Chat
Vision deployed a conversational AI agent that could operate 24/7 and manage everything from basic FAQs to ticket logging and escalation
Instant, Consistent Responses
Automated Logging
Guided Logic Flows
Easy QA & Auditing
Real-World Gains
70% Cost Savings by reduced full-time support needs
Significantly reduced backlog - even during peak times
Data is now centralized and easily accessible
Internal team regained capacity to focus on high-impact projects
What This Shows
You don’t need a big team to run a growing business.
With the right AI tools, even a solo seller can offer fast service,
grow revenue, and stay competitive — without burning out.
