shares
Fortunately, government support makes digital transformation more accessible. Vision’s AI Commerce and AI Customer Service solutions are now grant-supported under the PSG grant. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of AI Commerce and AI Customer Service, Pre-Approved Solutions under the IMDA SMEs Go Digital programme.
Instead of relying on manual processes, businesses can automate customer interactions, streamline workflows, and improve decision-making. As a result, teams spend less time on repetitive tasks and more time driving growth.
Accelerate Revenue Growth with AI Commerce
Every sales opportunity matters. However, many businesses still lose leads because of delayed responses, inconsistent follow-ups, and disconnected sales processes. AI Commerce helps businesses solve these challenges through intelligent automation and guided customer engagement. The solution includes:
- Leads Management & AI scoring system
- Appointment scheduling (Google & Teams integration)
- AI-guided CTA-driven customer journey
- Shopify recommendation & checkout automation
- Remarketing, alerts & post-sale management
In addition, AI Commerce helps teams engage prospects at the right time with the right message. Businesses can nurture leads more effectively while maintaining a consistent customer experience across every touchpoint.
Moreover, integrated reporting and recommendation capabilities provide valuable insights into customer behavior. Therefore, businesses can increase conversions, improve sales efficiency, optimize customer journeys, and drive sustainable revenue growth.
Enhance Customer Experiences with AI Customer Service
Customer service directly impacts customer loyalty. Therefore, businesses need support systems that deliver fast, accurate, and personalized assistance across multiple channels. AI Customer Service includes:
- Omnichannel support (chat, email, voice)
- Self-serve live updates & policy handling
- Managed FAQ & ticketing log
- Smart escalation routing
- CRM & helpdesk integration
Additionally, AI automates routine inquiries and provides instant responses to common customer questions. Consequently, support teams can focus on higher-value cases that require human expertise.
Follow a Simple PSG Journey from Application to Go-Live
The PSG process follows a clear and structured timeline. Consequently, businesses can plan implementation activities with confidence and minimize disruption to daily operations.
Check Your Eligibility and Schedule Consultation
Before applying, businesses should review the eligibility requirements carefully. Doing so helps ensure a smooth application process and avoids unnecessary delays. Click here to check your eligibility.
If your business meets these requirements, now is the ideal time to adopt AI Commerce and AI Customer Service solutions with PSG support. Not only can you reduce implementation costs, but you can also improve productivity, strengthen customer engagement, and streamline business operations.
Schedule Consultation today to discover how Vision can help your organization leverage up to 50% PSG grant support, accelerate digital transformation, and unlock long-term business growth with AI-powered solutions.
