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The SMEs Go Digital Day 2025, held on 7 October 2025, was a defining moment for Singapore’s small and medium enterprises. Organized by the Infocomm Media Development Authority (IMDA), this year’s event carried the theme “Powering Business Growth Through Digital.” It brought together entrepreneurs, innovators, and technology providers to explore how digitalization and especially Artificial Intelligence (AI) and Generative AI is driving a new wave of growth and competitiveness for local businesses.
As one of the featured exhibitors at the Gen AI Solutions, Vision was proud to showcase how its AI Customer Engagement Solutions are helping Singapore’s SMEs move from experimentation to execution — turning digital vision into measurable reality.
Powering Growth Through the 3S Advantage
At the heart of Vision’s showcase was its flagship AI Suite, an integrated platform built to help businesses automate operations, strengthen engagement, and scale efficiently.
The suite is anchored in Vision’s 3S Advantage — a results-driven approach that defines the essential outcomes of every successful digital transformation journey:
🌐Sell Smarter
Deepen customer engagement through personalized, AI-driven conversations that uncover intent and build trust. Qualify leads faster with intelligent data analysis that pinpoints genuine opportunities, and close deals with precision by leveraging predictive insights that guide every stage of the sales journey.
🌐Save Costs
Automate time-consuming, repetitive tasks across customer service, sales, and operations to free up valuable team capacity. Reduce inefficiencies by integrating workflows into a single intelligent ecosystem that minimizes manual errors, and optimize resources to achieve more with less — improving overall productivity and profitability.
🌐Scale Faster
Transform real-time insights into confident, strategic decisions that drive sustainable growth. Identify what truly works through continuous data feedback, accelerate performance with adaptive AI models, and expand into new markets or segments seamlessly — without compromising agility or control.
Through live demonstrations, business owners witnessed how Vision’s AI tools simplify complex processes — enabling smaller teams to achieve enterprise-level impact. From automated enquiries to AI-assisted sales conversations, Vision showed how digital transformation can be both accessible and powerful.
Vision Empowers People, Not Replaces Them
Every solution within the Vision AI Suite is designed to enhance human capability through intelligent automation and data-driven insight. By simplifying repetitive tasks and amplifying decision-making, Vision allows people to focus on higher-value work — creativity, strategy, and innovation.
Across industries, this empowerment is visible in action. Businesses using Vision’s AI Suite handle more customer interactions with smaller teams, respond faster, and achieve greater productivity without losing the human touch.
During the event, SME owners from sectors such as retail, education, healthcare, and interior design experienced how Vision’s AI strengthens human performance. By automating communication, streamlining operations, and translating data into meaningful actions, Vision enables teams to work smarter and achieve better outcomes.
Vision empowers people — creating technology that works with them, not in place of them.
Showcasing Vision’s AI Suite in Action
Throughout the event, attendees experienced hands-on demonstrations of Vision’s AI Suite — an ecosystem of intelligent tools designed to work seamlessly across business functions.
The showcase highlighted three core modules:
✅AI Customer Service – Responds to enquiries in real time with consistent, accurate information across WhatsApp, calls, and email, ensuring faster turnaround and improved satisfaction.
✅AI Sales & AI Commerce – Engages prospects automatically, follows up intelligently, and recommends relevant products or services based on customer intent and behavior.
✅AI Growth Insights – Align the right priorities, Adopt solutions in disciplined phases, and Accelerate with insights that keep improvements compounding.
Every interaction at Vision’s booth told a story — of curiosity turning into clarity, and of interest becoming action. Business owners discovered how easily Vision’s AI Suite could integrate into existing systems to reduce workload, enhance response times, and elevate service quality without disrupting daily operations.
Vision also presented real-world case studies from SMEs that have already implemented its AI Suite, achieving significant outcomes:
📈30% reduction in operational costs through automation
📈45% increase in ROI from stronger engagement and higher lead conversion
📈70% faster response times to customer enquiries
These achievements highlight that when SMEs adopt AI strategically, the impact extends far beyond productivity gains — it transforms how businesses grow and compete.
Making AI Adoption Accessible Through PSG Support
A recurring discussion among SME owners centered on cost and implementation complexity. Vision addressed these concerns by highlighting how the Productivity Solutions Grant (PSG) makes AI adoption straightforward and affordable.
Under the PSG, businesses can receive up to 50% funding support to adopt pre-approved solutions such as Vision’s AI Commerce and AI Customer Service.
During the event, Vision’s team guided attendees through every stage of the grant process — from application to onboarding — demonstrating how SMEs can begin their AI journey confidently and cost-effectively. The message was clear: AI is no longer a future concept; it is today’s competitive advantage.
Turning Curiosity into Confidence
The most striking takeaway from SMEs Go Digital Day 2025 was the enthusiasm of the attendees. For many, this was their first close encounter with Generative AI in a business context. What started as curiosity quickly turned into conviction as they saw practical applications tailored to their industries.
➡️Interior design firms explored how AI Commerce could generate quotations and suggest design concepts automatically.
➡️Healthcare providers discovered how AI Customer Service could manage appointment bookings, reminders, and patient follow-ups efficiently.
➡️Retailers and educators learned how AI Growth Insights could analyze customer behavior, identify trends, and enhance marketing strategies.
These examples underscored a key principle: effective digital transformation begins with understanding, not complexity. Vision’s role is to make that understanding actionable — guiding SMEs through each stage of AI adoption and ensuring long-term success.
Collaborating for a Smarter SME Ecosystem
Vision’s participation in SMEs Go Digital Day 2025 reinforced its alignment with IMDA’s national mission to accelerate SME digitalization. As a Singapore-based AI solutions provider, Vision plays an active role in supporting the country’s Smart Nation agenda by making advanced technology accessible to all.
By partnering with IMDA and other ecosystem stakeholders, Vision helps build a resilient, future-ready SME community equipped with the tools and knowledge to compete globally. Through continuous collaboration, training, and technology enablement, Vision ensures that local enterprises can harness AI not just for automation, but for strategic decision-making and long-term growth.
This partnership-driven approach reflects Vision’s belief that innovation must be inclusive — empowering every business, regardless of size, to thrive in a digital economy.
Celebrating a Shared Commitment to Digital Growth
A big thank you to IMDA for hosting such a purposeful and inspiring event, and to every business leader who took the time to engage with our team.
The conversations, enthusiasm, and shared optimism throughout the day reaffirmed a critical insight: Singapore’s SMEs are not merely adapting to digital change — they are leading it. Their readiness to embrace AI-powered solutions demonstrates a collective drive to strengthen competitiveness and sustain growth in a rapidly evolving marketplace.
For Vision, these engagements validated its core mission — to simplify digital transformation, humanize AI, and ensure innovation remains accessible and impactful for all.
Missed the Event? Let’s Continue the Conversation
If you were unable to attend SMEs Go Digital Day 2025, our team is ready to share the same insights and demonstrations with you directly.
Whether your goal is to improve customer engagement, automate key operations, or unlock new growth opportunities, Vision’s AI Suite offers a proven, scalable solution — with up to 50% PSG funding support available.
Speak to our consultants today to learn how Vision can help your business Sell Smarter, Save More, and Scale Faster.
