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On 4 December 2025, VisionGroup participated in the Alibaba Cloud SME AI Growth Day 2025 in Singapore, an event focused on empowering small and medium enterprises with practical, cloud-powered AI solutions. The summit brought together SME owners, digital teams, and technology partners who share a common mission: discovering how AI can be applied today to enhance operations, customer engagement, and business outcomes.
For VisionGroup, the event was a significant opportunity to demonstrate that AI is no longer a theoretical possibility – it is a practical, deployable force that SMEs can use immediately to transform sales, support, and customer experience.
As businesses across the region look for ways to modernise their workflows, many are searching for clear, proven examples of how AI can be integrated without disrupting existing operations. Vision’s participation at the summit provided a grounded, real-world perspective by showing solutions already being used in SME environments today.
Read below to discover how Vision showcased its AI engines, demonstrated real-life workflows, and shared a practical roadmap for SMEs looking to get started with AI adoption.
Harnessing the Future of AI in Your Workflows
During the session, Jonathan Oh, Head of Product at VisionGroup, opened with a clear explanation of how AI can be embedded directly into SME workflows to automate repetitive tasks and augment human capability.
After this introduction, the rest of the session showcased Vision’s approach, Vision’s AI-Suite, and how Alibaba Cloud has supported the development and performance of Vision’s AI solutions. From this point onward, the focus remained entirely on Vision’s capabilities and real-world applications for SMEs.
Vision presented the Vision AI-Suite, a comprehensive set of AI engines covering Customer Engagement and Internal Engagement scenarios, including AI Sales, AI Commerce, AI Customer Service, AI Advisor, AI Concierge, AI Influencer, AI Creator, AI Assistant, AI Support, AI Instructor, AI Analyst, and AI Manager.
From this full suite, Vision emphasised three core engines that consistently deliver the fastest results for SMEs: AI Sales, AI Commerce, and AI Customer Service. These engines formed the foundation of Vision’s live demonstrations, allowing the audience to see firsthand how AI can be applied to their daily operations.
AI Sales: Human-Like Prospecting Across Call, Email, and Chat
Vision began by addressing one of the biggest SME challenges: scaling outreach. Many businesses rely on small teams handling phone calls, sending emails manually, or juggling multiple chat channels – often leading to inconsistent follow-ups and missed opportunities. AI Sales was introduced as a direct solution to this bottleneck.
📞Human-like call handling
AI Sales conducts natural, human-like outreach conversations across calls, email, and chat. Vision demonstrated how the AI understands customer intent, responds fluently, and maintains consistency in messaging.
💡Contextual objection handling
Instead of generic responses, the AI recognises and responds to specific objections – whether related to pricing, timing, or product fit – mirroring the logic and approach of trained sales staff.
📈Conversion-oriented engagement
AI Sales is built to drive action, not just conversation. It guides prospects toward bookings, confirmations, or next steps that move them further down the sales funnel.
👥Continuous improvement through data insights
Vision highlighted how AI Sales improves automatically as it interacts with real customers – identifying what works, refining responses, and boosting conversion performance over time.
This naturally transitioned into how Vision supports the next stage of the customer journey: content, messaging, and online engagement.
AI Creator & AI Commerce: Content and Outreach Working Together
Vision showcased the synergy between AI Creator and AI Commerce, explaining how these engines enable SMEs to maintain high-quality, real-time engagement without stretching internal resources.
🌐AI Creator
AI Creator revolutionizes marketing workflows by automating the creation of engaging, personalized content. From social media posts to email campaigns, this AI-powered solution streamlines your content generation process, ensuring consistency, relevance, and impact – all while saving time and resources. It enables businesses to produce high-quality communication effortlessly, freeing teams to focus on strategy and customer engagement instead of manual drafting.
🌐AI Commerce
AI Commerce then takes this content and uses it to drive meaningful digital conversations. Vision demonstrated how AI Commerce handles enquiries, guides customers through decision-making, shares information instantly, and ensures no question goes unanswered.
Together, these two engines remove two major bottlenecks for SMEs: slow content production and inconsistent digital engagement.
With outreach and engagement now addressed, Vision moved into the next critical area for SMEs – customer support.
AI Customer Service: Personalised, Context-Aware Support at Scale
Vision continued by addressing another critical SME pain point: providing responsive, consistent customer support at all hours.
1️⃣Understanding underlying issues
AI Customer Service recognises the root cause of customer enquiries rather than responding only to surface-level questions. This leads to faster, more accurate assistance.
2️⃣Guided troubleshooting
Vision demonstrated how the AI walks customers through step-by-step troubleshooting, helping them resolve issues independently without waiting for staff.
3️⃣Task and appointment completion
The AI can arrange appointments, collect necessary details, or trigger follow-up actions — completing operational tasks that typically require human involvement.
4️⃣Sales recovery
When customers hesitate or become uncertain, the AI provides clarity and direction, helping convert drop-offs into completed actions.
How Alibaba Cloud Enables Vision’s AI Performance
Vision highlighted how the reliability, responsiveness, and scalability of its AI engines are made possible through Alibaba Cloud’s infrastructure. Each cloud component plays a key role in supporting Vision’s AI-Suite
To support the scalability and performance of Vision’s AI engines, Alibaba Cloud provides key infrastructure components including Elastic Container Instance (ECI), Alibaba Cloud Container Registry (ACR), Object Storage Service (OSS), and Function Compute. These services form the core foundation that enables Vision’s AI workloads to operate reliably across different usage conditions.
Vision’s AI operations also leverage Key Management Service (KMS), Anti-DDoS & Security Solutions, and Cloud Monitoring to maintain security, stability, and operational visibility across its systems.
These capabilities form the backbone that allows Vision’s AI engines to perform consistently for SMEs across different industries.
Additional Advantages for Vision’s AI Workloads
Vision also shared several operational advantages enabled by Alibaba Cloud:
💠20% reduction in infrastructure costs
💠Faster deployment cycles through CI/CD automation
💠High scalability and flexibility
💠Improved operational efficiency
💠Enhanced security and reliability
These benefits ensure that Vision’s AI-Suite is able to support growing SME adoption across the region.
Vision Booth: Hands-On AI Experience
After the session, attendees visited the Vision booth to experience the AI engines in real time. Guided by Jason Yah, Vision’s Product Marketing Manager, the team demonstrated live workflows and walked visitors through practical scenarios – such as AI Sales handling prospect-style conversations, AI Commerce responding to customer enquiries, and AI Customer Service resolving support issues with clarity.
SME teams were able to observe how smoothly the AI managed day-to-day interactions and how closely the responses matched real operational needs. This helped attendees better understand how Vision’s AI tools can reduce manual workload, shorten response times, and support team members during peak demand or after operating hours.
The booth also helped businesses visualise how Vision’s AI engines integrate into existing processes without requiring major changes. Through direct interaction, SMEs could see how the solutions fit into their workflow patterns, making AI adoption feel realistic, approachable, and aligned with their operational needs.
Unlocking the Next Stage of SME Innovation
The Alibaba Cloud SME AI Growth Day 2025 highlighted a major shift in the regional business landscape: AI is no longer optional – it is operational, practical, and essential for SME growth.
With Alibaba Cloud as a trusted technology partner, VisionGroup will continue helping SMEs implement AI confidently and sustainably, turning automation into real business outcomes. Our focus remains on making AI accessible, impactful, and easy to integrate into existing workflows.
If your organisation is exploring how AI can support your growth, enhance customer interactions, or streamline operations, Vision is ready to help you take the next step. Bring your Vision to Reality.
