In Japan’s highly regulated tech industry, precision and efficiency are non-negotiable. As a managed services provider, they faced challenges with operational bottlenecks caused by manual manager approvals for every engineering task.
The Problem:The manager faced challenges in meeting project timelines due to the heavy commitment required to verify and validate every steps or task. |
Its Impacts:The manager's involvement in verifying every step of the project has caused delays in the project timeline. |
|---|---|
| ❌ Service engineers needed to engage managers through Teams for every task validation. | → Project delivery slowed due to constant manger validation |
| ❌ Managers had to verify every step individually, creating bottlenecks and delaying project timelines | → Resource allocation suffered as manager have to handle low-value approvals |
| ❌ Increased pressure on managers, reducing time available for strategic responsibilities | → Time could be better spent for strategic planning and higher impact initiatives |
Enter Vision AI Support
With Vision’s AI Support solution, they introduced automation through Microsoft Teams:
AI-guided work validation
AI verifies that correct procedures
Real-time validation
Results That Spoke for Themselves
Within just 3 months, the business saw:
One manager now supports 5 engineers simultaneously, without daily manual validation
Validation time reduced from approximately 1 hour per task to just a few minutes
Managers are now redeployed to higher-value, strategic roles instead of operational micro-management
What This Shows
You don’t need a big team to run a growing business.
With the right AI tools, even a solo seller can offer fast service,
grow revenue, and stay competitive — without burning out.
